Refund Policy

Refund Policy for 999 Lots

At 999 Lots, we are committed to providing our customers in the United Kingdom with top-quality products and exceptional service. Your satisfaction is our priority, and we understand that sometimes things don't go as planned. That’s why we offer a clear and fair refund policy to ensure your shopping experience with us is worry-free.

Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

  • Return Window: You must request a refund within 14 days of receiving your order.
  • Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of Purchase: A valid receipt or proof of purchase is required to complete your refund request.

Non-Refundable Items

Please note that certain items are non-refundable:

  • Perishable goods (e.g., food, flowers, newspapers, or magazines)
  • Custom or personalized items
  • Digital products, such as downloadable software or e-books
  • Items on sale or clearance

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Email our customer service team at sales@999lots.co.uk with your order number and details of the product you wish to return.
  2. Wait for Approval: Once your request is received, we will inspect your claim and notify you of the approval or rejection of your refund.
  3. Return the Item: If approved, you will receive instructions on how to return your item. Please ensure that the item is securely packaged and shipped to the address provided.

Processing Refunds

  • Refund Method: Once your return is received and inspected, we will notify you about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., incorrect or defective item).

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check Your Account: First, check your bank account or credit card statement again.
  • Contact Your Bank: It may take some time before your refund is officially posted.
  • Still Need Help? If you’ve done all of this and still haven’t received your refund, please contact us at sales@999lots.co.uk.

Exchanges

If you received a damaged or defective item and would prefer an exchange rather than a refund, please contact us within 14 days of receiving your order, and we will arrange an exchange at no additional cost.

Contact Us

If you have any questions about our refund policy, please don’t hesitate to reach out to our customer service team at sales@999lots.co.uk. We’re here to help!