Shipping policy

At 999Lots.com, we aim to provide a smooth shopping experience. If you need to return or exchange an item, please follow our policy below.

Returns & Exchanges

• You may return or exchange an item within 5 days of receiving your order.
• Contact us via WhatsApp or email with your order details, and our team will respond within 24 hours.
• Return shipping costs are the responsibility of the customer. We recommend obtaining proof of postage when returning an item.

Return Address

72 Foley Street,
Stoke-On-Trent,
ST4 3DX, UK

Refund Process

• Refunds will be issued for the purchase amount once the item is inspected and confirmed to be in its original, unused condition.
• If an item is returned in an unsuitable condition, we will send it back as is.
• Customers are responsible for proper packaging to prevent damage during transit.

Damaged or Lost Orders

• If you receive a damaged item due to our error, we will take full responsibility.
• To assist with claims, please record a video when unboxing the package.
• In case of lost or damaged shipments, we will provide a replacement or refund.

Delivery & Responsibility

• If no one is available at the provided delivery address and the package is received by someone else, we are not responsible for any loss.
• All complaints, returns, or refund requests must be made within 5 days of receiving your order. Requests made after this period may not be processed.

Same-Day Dispatch

• Orders placed before 2 PM will be dispatched on the same day.

For any further assistance, please contact our customer support team.